Store Audits:
- Conduct comprehensive audits of new store setups to ensure compliance with company policies and technology standards.
- Evaluate local IT infrastructure, software installations, and hardware placements.
- Assess the effectiveness and performance of existing technology in the store environment.
- Identify any gaps or issues in IT setups and report findings to senior management.
- Prepare detailed reports after audits and visits, summarising findings, recommendations, and best practices.
- Maintain documentation of store IT infrastructure and technology compliance status.
Store Visits:
- Visit various store locations to provide support, guidance, and training on IT-related matters.
- Collaborate with store managers to understand operational challenges and suggest technology-driven solutions.
- Gather feedback from store staff regarding current systems and any required improvements.
Systems Support and Training:
- Develop and implement training sessions for end-users on IT best practices, new software applications, and security awareness.
- Develop user guides and documentation for common technical issues.
- Provide prompt and courteous support to end-users via various channels, including phone, email, and in-person.
Problem Management:
- Identify and report on critical problems and trends to third party for awareness and action.
- Report on the outcomes of problem management initiatives to demonstrate value to the organisation.
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- Project Management:
- Assist in the planning and execution of technology rollouts for new store openings.
- Contribute to continuous improvement initiatives related to store technology operations.
Collaboration with IT Teams:
- Collaborate with other IT teams to escalate and resolve complex issues.
- Oversee projects related to system upgrades, implementations, store openings, store revamps and stock takes.
- Foster strong relationships with internal and external stakeholders.
Qualifications
- Degree/Diploma or higher in Information Technology, Computer Science, or a related field – (essential)
Experience
- +3 years' experience in an IT support role or similar, with some knowledge relating to system hardware and software support - (essential).
- Good understanding of the retail environment and Point of Sale systems - (essential).
- Sound understanding of MS Windows Support and Configurations - (essential).
Knowledge and Skills
- Clear verbal and written communication to convey information effectively across all levels of the business- (essential).
- Strong proficiency in MS Office 365 – (essential).
- Experience in understanding store requirements relating to hardware and software - (essential).
