- Achieve store sales and profit targets through effective execution of divisional strategies.
- Execute customer service excellence through every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures.
- Respond to customer complaints in accordance with company policies and procedures.
- Monitor and report on performance and sales against daily targets.
- Execute stock management procedures, including monitoring stock and inventory, and performing quality assurance of merchandise on a regular basis.
- Minimise stock loss through compliance with security measures, stock and cash handling procedures.
- Implement pricing policies on merchandise
- Coordinate merchandise display and sales promotion activities.
- Orders merchandise and prepare requisitions to replenish merchandise on hand.
- Perform administrative tasks to support the smooth operation of all store operations, including the submission of employee paperwork, preparing and submitting reports, and monitoring sales receipts and cash.
- Execute financial administration including taking inventories, reconciling cash with sales receipts and preparing daily records of transactions.
- Ensure employees comply with established security, sales and record keeping procedures and practices.
- Support with people management functions including coordinating staffing schedules, managing of performance and upskilling of teams.
- Monitor and report on the store’s compliance with healthy and safety policies.
Qualifications
- Grade 12 certificate with English and Mathematics – (essential).
- Tertiary qualification in retail management or a related field – (desired).
Experience
- +2 years’ retail experience gained through working in a retail store – (essential).
Knowledge and Skills
- Knowledge of retail operations including sales, customer management, merchandising, stock management, cash handling, banking, financial controls, systems, reporting and administration – (essential).
- Working knowledge of Microsoft Office 365 – (essential).