Job Summary
We are looking to recruit IT Service Centre Interns for a fixed term contract, to work within the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Service Centre Manager (IT).
Duties and ResponsibilitiesJob Purpose
The purpose of the job will be to ensure the cost effective management of IT Incidents and service requests from end to end point of view and to provide dynamic IT Support within the agreed Service Promise.
Minimum requirements
Job related knowledge and skills
Knowledge of Information Systems
Knowledge of company policies and procedures
Knowledge of governance framework
Knowledge of customer service and incident management processes
Strong verbal and written communication skills
Analytical and technical computer skills
Education and Experience
Essential
Matric / Grade 12
IS or IT Diploma
Competencies
Deciding and Initiating Action
Writing and Reporting
Planning and organising
Analysing
Applying Expertise and Technology
Delivering Results & Meeting Customer Expectations
To apply click on the view more information button below.
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